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FAQ

Do you need help? Go to see our FAQ section.

Frequently asked questions

1. What shipping methods are available?

For shipping we work with Bpost. This is the offical Belgian Post. When we shop abroad, Bpost works with the local post agency of that country. You have the option to send the package to your home, at work or an address of your choice.

You can also choose from one of the 1200 collection points that Bpost provides in Belgium. See here which collection point is nearest to you in the neighborhood: http://www.bpost.be/site/nl/business/customer_service/search/pos.html

We provide free shipping to following countries: Belgium, Germany, France, Luxembourg, Netherlands and the United Kingdom. You will also enjoy a free return if you are not convinced of your purchase, or if there is something wrong with it. For other countries please check question number 5.

Of course you can always choose to pick up your purchase in our showroom. The address is Grand Route 91, 1435 Corbais, Belgium. You can pick up your package at any time you wish, but please send us first an email to make sure we are present in the showroom.


2. What payment methods are accepted?

To conclude our payments safely we are working with Mollie (www.mollie.com). They ensure that your payment is handled safely and reliably.

You can choose to pay via Bancontact/ Mister Cash, Maestro, Visa, MasterCard, American Express, PayPal or bank transfer. You can also pay via your preferred banking environment by choosing Sofort as payment option. This will take you to a screen where you will need to indicate your bank.

If you choose the bank transfer option, you can transfer the amount to us with the following bank details:

Maneva SPRL
BE04 6528 3432 1031
BIC / SWIFT: HBKA BE 22

Keep in mind that a bank transfer usually takes a few days before we receive this payment.


3. How long will it take until I receive my package?

This mainly depends on which product you want to order. Some items we have in stock, some not. On each product page you can see the approximate delivery time of this item. If we do not have it in stock so it will take around two or three weeks before you receive it, but this highly depends on the manufacturer.

You will however be informed by us of the status of your order. When you ordered an item that is not in stock, we will inform you once we have received it at our store. From this point you will receive an email that the item has been shipped to you and you will also be able to track it.


4. Who should I contact if I have any questions?

For all your questions you can mail (info@lamptwist.be), call us (NL/EN: 0032 (0) 473 785 791 or FR: 0032 497 53 53 76) or via our contact form (https://lamptwist.com/en/contact).


5. Do you ship internationally? How much does it cost?

We ship for free to the following countries:

Belgium, Germany, France, Luxembourg, Netherlands, UK.

You will also enjoy a free return if you are not convinced of your purchase, or if there is something wrong with it.

We also ship to all countries around the world. Here are the prices:

EU Countries: 15 EUR

Europe (non-EU): 20 EUR

All other countries: 35 EUR


6. How can I return a product?

Should there be something wrong with your lamp or if it’s not quite what you expected, you can always send it back to us for free within 30 days of receipt, depending of the country you live in. We try to make this process as easy as possible to proceed. You can email us asking for the return label. You can put your lamp back in the original box, or an other box, attach the return label to the box and go to your post office. There you can send it free of charge back to us.

For any question, do not hesitate to contact us.


7. Do I need an account to place an order?

No. We do not require our customers to create an account when they want to make a purchase. We believe that today we already have too much accounts on different websites.

However, it is useful to have one, so you can easily manage your order, status, addresses, etc. For orders in the future, it is useful if that you don’t need to fill in your information every single time. So it is indeed possible to create an account, but you are not obliged to do.


8. How do I place an order?

This is very simple. In our catalog page you can indicate a desired product in order to obtain more info. By clicking the “Add to Basket” button you place the item in your shopping cart. Then you then have the option to continue shopping, or directly going to your cart by clicking through to “View Cart”.

Here you get to see all the items in your shopping basket in an overview. Check these and you can proceed to the order page.

On this page you enter your desired information, such as delivery place and your preffered payment method. After this, depending on the selected payment method on the payment of the item. You will receive a confirmation that we have received your order and payment via email

We would also like to refer you to the “Our terms & process” page where you can view in detail this whole process.


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