General conditions

Introduction

Welcome on our page explaining your rights and obligations 

Any customer is supposed to have read these general conditions of sale and payment and accept them.

Here below you can find legal rules that must be applied by any business doing commercial activities on the Internet and remote sales.

We are a local company with human size, consisting of a few people sharing the same passion. Although online sales is a rather impersonal and cold media, our desire is to make your shopping experience at lamptwist as human and warm as possible ...

Every day we place customer service at the center of all our activities. We take care of every customer personally. Your purchases will therefore proceed without any surprises and with a total confidence.

You can reach us almost 24/24, 7 days 7.

By mail: info@lamptwist.be
By phone: every day (Monday to Friday) 09:00 to 17:00
Your personal customer contact NL / FR: Robbie Nevens
Your personal customer contact FR / EN: Nicolas Marchand
By chat: 10:00 am - 7:00 pmOur legal data:

Maneva SPRL
Rue de Corbais 179
1435 Corbais 
BE 0534.593.625

Purpose of the contract

Maneva SPRL (Lamptwist.be) and buyers agree that their relations will be exclusively governed by the application of these general conditions of sale.

These general conditions can be modified at any time, depending on the evolution of the applicable rules or business needs. In all cases, the final validation of the order implies acceptance of these terms and conditions. This validation constitutes signature and express acceptance of all operations at the site. To be taken into account, order and payment must be done by an adult.

Price and description

All product information and prices are listed on every product descriptive sheets.

Sale prices are expressed in Euro, VAT included. These prices do not include any import costs that customs will charge you. Countries outside of EU will not have to pay the 21% of VAT (which will be deducted from the price after filling in your address details), but the custom/import fees are to be paid by the customer.

Lamptwist has the right to change the price of a product if it is wrong (typo, error supplier, ...) but we will always notify it to the customer before sending the order.

Delivery and Return

We deliver and return goods FREE OF CHARGE to the following countries 

  • Belgium
  • Germany
  • France (excluding overseas areas)
  • Luxembourg
  • Netherlands
  • Denmark
  • Finland
  • Italy
  • Spain
  • Portugal
  • Sweden


For some products that are considered "outside standard size" by the carrier, we have the right to either ask the customer to pay for a part of the transport or to cancel the order if the costs would be too high.

We believe that shopping online should be easier and faster than going to the shop and not the other way around. That is why we do not want you to pay for something you have not had the chance to try out at home. We insist that receiving and returning your order is very easy and fast.

When you place an order from Belgium, we rely on BPOST for the delivery of your package. When ordering, you can choose for delivery at home or at your work (when the door is closed twice, the parcel is taken to a postal point) or you can pick up the parcel yourself at one of the 1250 BPOST pick-up points. In each parcel you will also find a pre-paid return label. This means that you can return any parcel FREE of charge if the delivered goods do not meet your expectations. All you have to do is stick the return label on the original packaging and take the parcel to the nearest BPOST drop-off and pick-up point.

For customers from France (excluding overseas territories), the Netherlands, Luxembourg, Germany, United Kingdom and Italy, free home delivery is provided by the national postal company of that country. The free return delivery is made via the nearest post office. If you are out at the time of delivery, you can collect the parcel from the nearest post office.

The technical delay of the delivery is always shown on the product sheet so that you will not get any unpleasant surprises. This can happen if Lamptwist does not have the product you purchased in stock.

When we have the product of your order in stock, we guarantee the delivery of that product between 24 and 48 hours after the order for Belgium and between 2 and 5 days for other countries.

Terms of Order and Payment

Orders are placed via our website: http://www.lamptwist.be

Each order is preceded by an acceptance of the price and the description of the product. By placing an online order, the customer explicitly indicates his or her intention to enter into a purchase agreement with LAMPTWIST and to accept the present general conditions.

The customer will receive an email confirming his or her order. In this e-mail the order conditions are again briefly stated.

LAMPTWIST undertakes to fulfil the orders received on the website as long as the product is in stock and is still being manufactured by the designer. If the product is no longer available, LAMPTWIST undertakes to inform you immediately. We ask you to pay the purchase price when placing the order. If you renounce your order, LAMPTWIST is obliged to refund the amount paid by the customer, without compensation.

All refunds to the customer's account are made via the Mollie transaction servers. LAMPTWIST relies on this company because the purchaser's bank details are encrypted and securely transferred and because it has some forty payment methods at its disposal.

Mollie B.V. has its headquarters at Keizersgracht 313, 1016 EE Amsterdam:

  • That all transaction costs (commissions for the different financial institutions) are fully paid by Lamptwist.
  • That confidential information is protected by SSL or SET technologies.
  • That payment details (such as credit card numbers) are confidential.
  • That LAMPTWIST or the merchant's site applications are aware of the right of withdrawal.

Right of withdrawal

Orders are placed through our website: http://www.lamptwist.be Book VI of the Economic Law Code (CRC article 47 ev Book VI) At Lamptwist, contrary to the 14 days required by law, we offer you 30 days right of withdrawal and you do not have to pay any return costs. Please follow the steps below if you wish to return your purchase.

  1. Go to https://lamptwist.shipping-portal.com/rp/
  2. Enter your order number (it always starts with an S, e.g. S0001) or tracking code, together with your zip code
  3. Select which items you want to return
  4. Select the reason for the return and whether you want an exchange or refund
  5. Choose the pickup point where you want to bring this item in
  6. Download the return label and stick it on the original packaging
  7. Return the item undamaged in its original packaging. Do not write on the original box and do not stick shipping stickers on it
  8. After we have received the package in good order, we will exchange the article or refund the purchase amount to your account within 15 days

Conditions of return

The products you decide to return to us may not show any signs of wear and tear. When you receive your parcel, you can view, touch and try the products as you would in a showroom. But if you install or use the products, this means that you accept them. You must return the goods to us in their original packaging.

Complaints

When you receive your goods, check the condition of the products received.

If it turns out that the goods have been delivered damaged, you must notify us within 72 hours of delivery by e-mail to the following address info@lamptwist.be

After this period, and except in special circumstances that the customer may legitimately claim, any claim based on an apparent defect will not be accepted. This clause does not affect the legal guarantee for lack of conformity and hidden defects. We advise you, for example, to take a simple photo of the damaged goods and attach it to the complaint e-mail. After confirmation of receipt of your complaint for delivery of damaged goods, you can simply return the goods to us free of charge with the postage-paid return label included in your delivery.

Transfer of ownership

The seller remains the owner of the goods until full payment has been received from the buyer. In the event that the buyer exercises his right of withdrawal, ownership reverts to the seller upon receipt of the returned package and reimbursement of the purchase price.

Guarantees and after-sales service

As a general rule, the customer is responsible for assembly. If you are facing difficulties with the installation of your lighting fixtures, we can offer you an installation service and help you at short notice. Simply contact us via email or telephone for more information.

Most of our articles sold benefit from the legal guarantee of conformity, the legal guarantee of hidden defects and the manufacturer's guarantee, the scope and duration of which differ according to the products and brands/designers.

Whatever the problem encountered by the customer regarding the paid product, the customer must imperatively join with the defective product a copy of the invoice and/or the warranty card of the latter (delivered with the product). Attention, the guarantee does not apply to the repair of damage resulting from a cause external to the product sold (for example, accident, shock, lightning, current fluctuation, replacement of consumables such as batteries, bulbs, fuses, ...) or a fault of the customer resulting for example from a use or installation that does not comply with the manufacturer's specifications, use detrimental to the proper conservation of the device, use of peripherals, accessories or unsuitable consumables ...

We therefore invite you to carefully consult the instructions for use supplied with the products. In the event of products that do not comply with the information given when the products are presented on the site or have hidden defects, they will be replaced or reimbursed depending on the availability of similar products and the customer's wishes.

In the event that the product should be exchanged, we will send the new parcel once the parcel to be exchanged has been received in return.

The guarantee will not cover products damaged during misuse.

The seller cannot be held responsible for damage to equipment or installations due to weather conditions such as storms, snow, hail, water infiltration, lightning, etc. The seller cannot be held liable for damage to equipment or installations due to weather conditions such as storms, snow, hail, water ingress, lightning, etc.; breakdowns caused by overvoltage in the electrical network; breakdowns caused by the incorrect connection of equipment and cables by the customer; wear and tear or breakdowns due to negligent maintenance, overheating due to the use of a bulb or halogen lamp that is too powerful; indirect costs caused by taking the defective item out of service.

All returned products MUST be complete and include ALL original packaging, manuals and other accessories, as well as all manufacturer's documentation.

Privacy Policy

Lamptwist complies with Belgian and European legislation on the protection of personal data and privacy.

All data collected on this website is only used to improve our service and to provide you with information about our products and services. Under no circumstances is it passed on, sold or rented to third parties.

Responsible

The person responsible for the processing of personal data is MANEVA SPRL, represented by: Marchand Nicolas For questions and further information on the privacy policy Rue saint sébastien 12, 1420 Braine l'Alleud BE 0534.593.625 info@lamptwist.be

Personal data

Lamptwist does not maintain a separate database of people who simply visit its website. However, the data of visitors who place orders via the website is of course recorded. This data is necessary to ensure the correct administrative processing of the order.  Everyone has the right to consult and possibly change their personal data at any time.  Please contact the person responsible for the processing of personal data for this purpose.

Diffusion auprès de tiers

No information collected on this website is passed on to third parties.

Cookies

This website works with cookies. These are small text files that are stored on the user's PC in order to guarantee the technical functioning of this website. The data stored here is limited to the strict minimum necessary from a technical point of view.  Each user can always delete their cookies.

Information gathering

You have the right, after having made a request to Lamptwist, to consult at any time your data that may be contained in the address book and to demand that they be modified, in accordance with the applicable law. Please contact the person responsible for the processing of personal data for this purpose.

You have the right, upon written, dated and signed request - accompanied by proof of your identity, and at no extra cost if it is a reasonable amount, to obtain written communication of your personal data and, if necessary, the rectification of any inaccurate, incomplete or irrelevant data.

You also have the right to object to the use of your personal data for direct marketing purposes. You can inform us of this by post or e-mail at the above-mentioned address.

Statistics

Statistics are kept on visitors to the website "www.lamptwist.be".  The following data is recorded for this purpose:

  • The domain (e.g. .BE, .COM, .NET, ...) and the host system.
  • The date, time and duration of the visit.
  • The pages that were opened during the visit.
  • The operating system and Internet browser you are using.
  • Your path to the website

Applicable law - Competent judge

These conditions are subject to and governed by Belgian law. In the event of a dispute, the customer should first contact LampTwist to obtain an amicable solution. Failing this, only the courts of the judicial district of Nivelles have jurisdiction, irrespective of the place of delivery and the methods of payment accepted.

Latest changes

Le 21/05/2015


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