To return something, please follow these steps:
If you want to exchange an order, for any reason, please let us know. Then we can order all other desired product from the supplier.
Note that this is only possible for EU countries.
For returns outside of EU, you can return them back to our warehouse address at your own cost and Delivered Duty Paid. Else we will not be able to accept the lamp back. Our return address is:
Rue du mont d'Orcq 16
Legally, when you order a product online, you have 14 days to think about it. At LampTwist, this period is 30 days so that you can check whether the product fits in with your interior and meets your expectations. This period starts from the moment you receive your order.
Even if you have issues after that, we will not be that difficult. So don't hesitate to contact us, we are nice people ;-)