How do I return my order?

To return something, please follow these steps:

  1. Go to
  2. Enter your order number (it always starts with an S, e.g. S0001) or tracking code, together with your zip code
  3. Select which items you want to return
  4. Select the reason for the return and whether you want an exchange or refund
  5. Choose the pickup point where you want to bring this item in
  6. Download the return label and stick it on the original packaging
  7. Return the item undamaged in its original packaging. Do not write on the original box and do not stick shipping stickers on it
  8. After we have received the package in good order, we will exchange the article or refund the purchase amount to your account within 15 days

If you want to exchange an order, for any reason, please let us know. Then we can order all other desired product from the supplier.

Note that this is only possible for EU countries.

For returns outside of EU, you can return them back to our warehouse address at your own cost and Delivered Duty Paid. Else we will not be able to accept the lamp back. Our return address is:

Rue du mont d'Orcq 16
7503 Froyennes

How much time do I have to return?

Legally, when you order a product online, you have 14 days to think about it. At LampTwist, this period is 30 days so that you can check whether the product fits in with your interior and meets your expectations. This period starts from the moment you receive your order.

Even if you have issues after that, we will not be that difficult. So don't hesitate to contact us, we are nice people ;-)

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